Pre-Authorization FAQ

 

 

What is a Pre-Authorization?: A pre-authorization is a temporary hold of a specific amount of the available balance on a credit / debit card. The pre-authorization is NOT a charge and you are not responsible for paying for it.

 

How much is the Pre-Authorization?: The New Paltz Super 8 Motel pre-authorizes all credit / debit cards for $100.00 per room per night of intended stay unless otherwise stated.

 

When is the Credit / Debit Card Pre-Authorized?: All credit / debit cards are pre-authorized when a guest makes a reservation guaranteeing their arrival. A second pre-authorization may be done on the same card if a significant amount of time has passed since the reservation was made. All credit / debit cards are preauthorized upon guest check-in if the guest did not make a reservation prior to their arrival and is just walking in.

 

Why is the Credit / Debit Card Pre-Authorized?: Unlike most businesses with regards to credit / debit cards, we provide our service sometimes days prior to actually getting paid for it. When you the guest give us a credit / debit card, the preauthorization guarantees us that the credit / debit card you gave as future payment will indeed be able to accept our charge. If we did not get a pre-authorization on the card, then someone could in effect go out and max out his or her available balance, leave the motel without providing another form of payment, and the motel would have no recourse to collect our valid charge.

 

When does the Pre-Authorization Get Released from the Credit / Debit Card?:  This depends on your individual credit / debit card. Upon your checkout of the motel, your actual room charge will get posted to your credit / debit card. Once our actual charge is posted it can take anywhere from 24 hours to up to 3 weeks for the pre-authorization to be removed by your company.

 

Can the Pre-Authorization be Removed Sooner?: This again depends on your credit / debit card company. We are unable to remove pre-authorizations directly through our motel; we can only place them on. We have found that most credit/debit card companies remove the preauthorization within 72 hours of our actual charge being posted. However if your particular company does take longer and you would like to take steps to have it removed sooner, speak with the front desk clerk and they can provide you with a form that you can fill out and fax to your company to possibly speed up its removal.

 

When Did the Motel Start this Practice?: We have been preauthorizing credit / debit cards since 1984. This is not a new practice nor do we hide the fact that we must do this. Since debit cards are more in use, and are tied directly to a guest’s checking/savings account rather than a credit account, more guests have had questions regarding this practice. We thank you for your patience, understanding, and cooperation. 

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Pre-Authorization Removal Form